- Wood Pulp Banneton – Hand-made in Germany
Providing clear shipment information and detailed CrustandCraft shipment options is the goal of Shipping Information page.
Home – How We Ship: Shipping information
Providing clear shipment information and detailed CrustandCraft shipment options is the goal of Shipping Information page. Whether you select Door-to-Door service or handle your own shipping, this page explains every step-partners, options, legal requirements, packaging, returns, and more.
We ship all orders via DHL Express, covering over 220 countries and territories. DHL ensures fast, reliable door-to-door transit, with electronic proof of delivery (signature and timestamp) available via their Track & Trace portal.,
In many destinations, DHL hands your parcel to a local partner for final delivery. This local expertise shortens last-mile times and provides familiar service in your country.
Inside Germany: Delivery usually within 72 hours.
Europe: Delivery within 5 to 7 business days.
Outside Europe: Delivery can take up to 4 weeks depending on the country or territory your shippind adress is.
Electronic proof of delivery (signature, timestamp) available via DHL’s Track & Trace portal.
CrustandCraft shipment is our premium door-to-door option via DHL Paclet and its partners. We pack carefully each package following the rules that DHL and / or the custom of that particular country has informed us.
Global reach: Ship anywhere in the world.
Cart selection: On the cart page, choose Sarah Shipment.
Cost: Calculated by weight using DHL rate tables. Includes eco-taxes for boxes, Europallets (if used), paper void-fill, handling fees, and all applicable German/EU environmental taxes.
Tracking: After dispatch, you’ll receive an email with your DHL tracking number(s).
UK customers: Upon receiving your DHL tracking, contact Parcel Force to finalize delivery and duties.
Offering a range of payment methods ensures you can choose the one you trust most + no matter where you live. Localized options (Bancontact, EPS, iDeal) often come with faster processing and lower fees for customers in Belgium, Austria, and the Netherlands, while global solutions (PayPal, Credit Cards, SEPA, Wire Transfers) cater to virtually every country. By giving you flexibility, we reduce abandoned carts and let you focus on finding the perfect items.
If you prefer to manage shipment yourself and your order is over 1000 euro:
Once your order status changes to “Completed”, you’ll get an email from site@crustandcraft.eu which will contract one or more DHL tracking links. Each link represents a parcel.
Large orders may ship in multiple packages arriving over a few days. Check your tracking dashboard for the total parcel count – rest assured, the complete order is on its way.
If you redirect or return a shipment, DHL charges a €10 return fee per parcel, plus outbound costs. These fees are billed to the customer.
For orders over €1,000, our logistics team may consolidate items on a standard Europallet (120 × 80 cm).
To clear customs smoothly, you (or your import agent) must provide (take in consideration that this are general shipping information and it is better to do your own due dilligence with an import agent from your country):
To clear customs smoothly, you (or your import agent) must provide (take in consideration that this are general shipping information and it is better to do your own due dilligence with an import agent from your country):
Accurate company name, EORI, VAT ID, and address details are essential. Mistakes lead to customs delays, storage fees, or fines.
We pack products in sturdy, recyclable cartons with paper-based void-fill to absorb shocks and protect against rough handling.
Packing and handling charge for packing labor and materials.
Export document fee included for non-EU shipments.
We do not ship to active war zones or countries under EU/UN sanctions. We continuously monitor global news and suspend destinations as required for safety and compliance
For any questions or concerns regarding our Shipping Information or Shipping Methods, please contact our Customer Service using any of the methods below:
Lichtenauer Backformen GmbH
Address: Rachower Moor 6, D – 19406 Sternberg, District of Ludwigslust – Parchim / Mecklenburg – Western Pomerania, Germany.
Email: contact@crustandcraft.eu
Phone: +49-(0)152 593 81 074
We value your business and will do everything we can to resolve any issues with your order to your satisfaction.
6,92€ excl. VAT
7,03€ excl. VAT
5,60€ excl. VAT
8,14€ excl. VAT
Crafted with passion, Baked to delight
For nearly two centuries, the bread banneton (proofing basket) have been a baker’s trusted tool. Our company, Crust&Craft, began this journey in 1847, initially crafting molds from natural materials like straw.
Later, rattan became popular, but its ecological impact raised concerns. In 1920, we made a decisive shift toward sustainability by embracing wood pulp.
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