1. General Provisions
1.1 Acceptance of Terms
By accessing and using this website, https://crustandcraft.eu/, you expressly agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1.2 Modifications
We reserve the right to modify, update, or replace any part of these Terms and Conditions without prior notice. It is your responsibility to review this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.

2. Products and Orders
2.1 Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, images, and specifications. However, we do not warrant that such information is error-free, complete, or current.

2.2 Handmade Products
Our products are meticulously handcrafted, and the production process begins upon receipt of an order, if a particular product is not in stock. You will be informed if the delivery time excedes 4 to 10 weeks.

2.3 Order Placement
Orders are considered placed once payment is confirmed. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase and inaccuracies or errors in product or pricing information. The minimum order is 30 euro, before taxes and shipping costs.

3. Payments
3.1 Payment Methods
We accept payments through PayPal, wire transfer, SEPA, and credit cards. All transactions are processed securely. By providing your payment information, you represent and warrant that you have the legal right to use any credit card or other payment method used in connection with any transaction.

When paying via wire transfer (bank transfer, SEPA transfer) we kindly request you to add the order number as the payment details. Otherwise it is possible to be missed by our accounting and your order will not enter the production que.

3.2 Comisions
The client is responsible for all bank fees incurred in connection with the payment via Wire Transfer / SEPA.

3.2 Pricing
Prices are listed in our product catalogue and exclude applicable taxes and shipping costs. We reserve the right to adjust prices without notice. The final purchase price is confirmed during the checkout process.

3.3 Taxes and Duties
Customers are responsible for any taxes, duties, or customs fees associated with their orders. The prices displayed on our website are always ex works in Sternberg, Germany and do not include such additional charges.

4. Shipping and Delivery
4.1 Shipping Methods
We utilize reputable shipping carriers, including DHL, for worldwide delivery. Shipping options and costs are calculated based on the destination and the weight of the order. We are also including custom paperwork and other expenses in regard with the shipping of your order.

We advise corporate customers that know that have a valid European VAT (the validity of an EU VAT can be checked here) to add it to their account/invoice in the dedicated form, using the format country code + number (ex. DE360426665 not 360426665). This is the only way the system can validate your VAT and deduct it from the invoice.

We advise customers outside European Union to use an EORI code in order for their import to run smoothly. UK based businesses and customer especially.

4.2 Delivery Time
Delivery times vary based on the shipping destination and product availability. Estimated delivery times are between 4 and 6 weeks but are subject to change due to unforeseen circumstances, like extreme weather, supply chain issue or shipping issue.

4.3 Shipping Costs
Shipping costs are calculated at checkout and include packaging, handling, and transportation fees. Any additional customs or import duties at the buyers end are the responsibility of the customer.

4.4 Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery. Please always check you spam folder for any issues.

4.5 Delayed or Lost Shipments
In the event of delayed or lost shipments, we will make every effort to assist in locating and delivering your order. However, we are not liable for delays or losses beyond our control, including but not limited to customs processing, natural disasters, or other unforeseen events.

5. Returns, Exchanges, and Refunds
5.3 Damaged Goods
5.3.1 Inspection upon Delivery
Upon receiving your order, please carefully inspect the package for any signs of damage or tampering before accepting the delivery. If there is visible damage to the packaging, please refuse the shipment and contact our customer service immediately.

5.3.2 Reporting Damages
In the event that the product inside is damaged or defective, please report it to our customer service within 24 hours of receiving the order. Include photographs of the damaged item and packaging for our records.

5.3.3 Exchange for Damaged Goods
We only accept exchanges for products that are badly damaged and non-functional, rendering them unusable. Minor defects, that are only visual, that do not affect the functionality of the product will not qualify for an exchange.

5.3.4 Return Procedure
If your product qualifies for an exchange due to damage, we will provide instructions for the return process. The returned item must be in its original packaging and include all accessories.

5.3.5 Inspection and Approval
Returned items will undergo a thorough inspection. Upon approval of the return, we will initiate the exchange process. If the item is no longer in stock, a refund may be offered.

5.3.6 Refund for Damaged Goods
If an exchange is not feasible, a refund will be issued in accordance with our Refund Policy.
5.2 Refunds
Refunds will be issued in accordance with our Return Policy. Please allow a reasonable processing time for refunds to be completed.

6. Privacy and Data Protection
6.1 Data Collection
We collect and process personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

6.2 Security
We implement reasonable security measures to protect your information. However, we cannot guarantee the absolute security of data transmitted to us, and you acknowledge the inherent risks of online transactions.

6.3 Third-Party Services
We may use third-party services for payment processing and other website-related functions. These services have their own privacy policies, and we encourage you to review them.

7. Intellectual Property
7.1 Copyright
All content on this website, including text, images, logos, and designs, is the property of Lichtenauer Back Formen GmbH and is protected by copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

7.2 Trademarks
All trademarks, service marks, and trade names on the website are the property of Lichtenauer Back Formen GmbH. Use of these marks without our express written permission is prohibited.

8. Governing Law and Dispute Resolution
8.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Germany.

8.2 Jurisdiction
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Sternberg, Germany.